Tiling Terms & Conditions


Turnkey Renovations firmly believes in the value of mutual understanding between “Turnkey Renovations” and “Customer”. Building a strong trustworthy relationship with the customer greatly reduces the possibility of discrepancies or misunderstandings. We urge all of our customers (and potential customers) to read our Terms and Conditions; they’ve been drafted to cover all aspects of our products and services that have a bearing on the completed project.


Quotations and Bookings T&C’s

  1. Quotation remains firm for a period of 30 days from the date given only if there is no expiry date on the actual quotation. Any acceptance after this period will be subject to confirmation by Turnkey Renovations Management Team.
  2. Please review the quotation carefully, it may cause extra if any unexpected works occur. Our supervisor will be able to give a fixed cost on site or extra cost is based on $60/hr if our supervisor is not able to offer an estimate price at his knowledge or you don’t agree with our fixed price.
  3. If you want to lock our price or book a start date, a deposit is required as a confirmation of booking and it is non-refundable. We can not refund your deposit or progress payments in any case because of lots of factors.


Working T&C’s

  1. If we are on site and customer don’t want us to work that day because of any reason they might have, a fee of $500 will be added to the invoice. We will not be liable for any delays or damages caused by either client, supplier or other trades.
  2. Power and water to be supplied by client – access by easiest means.
  3. The client must ensure an adequate supply of tiles.
  4. Turnkey Renovations is not responsible for tiling not to perfection if the tiles are in different shade, bad shape, or any other condition beyond of our control.  It is owner’s responsibility to check all the tiles are in a good standard prior of the commencement of project.
  5. Customer is required to provide a clear instruction about which tile & grout goes where if there is more than one type of tiles supplied by customer.
  6. The client must provide adequate onsite storage for materials and equipment to avoid damage and pilfering.
  7. Any Materials supplied by customer should be delivered prior of commencement of project. Turnkey Renovations reserve the rights to charge extra $60 per hour per person for the waiting and delay caused.
  8. Customers must allow the newly laid tiles, screed and waterproofing to rest for at least 24 hours before walking on them to ensure they don’t get damaged or cause movement. Any repair will be extra, paid by customer.
  9. Customers must not discuss pricing with our workers. Please talk to management on 1300 825 278 if costing needs to be discussed again. Customers must NOT do any type of cash exchange with Turnkey Renovations tradies or hire them directly for any other job.
  10. Customers must speak to site supervisor and tell them their expectations from the job beforehand to avoid any misunderstandings, if any problems please call management.
  11. Extra work which is not written in the quote or invoice will incur extra charges.


Work Defects T&C’s

  1. If you think that our work is not upto the standard, please contact our supervisor and we will try to fix any problem you might have. If our supervisor thinks there is a problem, we will do the repairs or remove faulty tiles and lay new tiles. New tiles have to be sourced and paid by you, we will pay for all the extra labour and material. We will not be liable for the tiles in this case.
  2. Turnkey Renovations will not rectify any defects, which were not caused by turnkey staff.
  3. We will not be liable for the cost of any repairs or damage that may have been caused by structural defects in the building.
  4. Under no circumstance that customer can supervise our workers which makes workers uncomfortable. Under no Circumstance that customer give instruction to our workers how to work. Always contact our supervisor for any issue.


Workmanship Warranty T&C’s

  1. We warrant our workmanship for the duration of 12 months from the work completion date. Written claim needed if anything wrong happens within a year. Turnkey Renovations is not liable to honour any claim after first 12 months. Warranty on wet area is voided if waterproofing is not done by Turnkey Renovations.


Property Damage or On-site Injury T&C’s

  1. We will not be liable for any loss, injury or damage directly or indirectly caused by us, our employees or agents to any person, property or thing during the course of our work. Its clients responsibility not to give access to his/her family members and aware us of any existing pipes or property damage. Customers are advised to stay away from the area until the work is complete.
  2. We do our best and take all care but accept no responsibility and give no guarantee where non standard types of tiles and materials are being used by customers.
  3. Any suspicion of damage in the property by Turnkey Renovations staff should be notified to site supervisor immediately. Our site supervisor is required to take further investigation about who caused the damage and find repair solutions if required. Under no circumstance, customer is allowed to step into the matter and take in charge at work-in-progress stage.


Payments T&C’s

  1. Customers must pay 50% in advance and 50% within 3 business days after completion to the nominated bank account written on the invoice. Advance payment is deemed as acceptance of the invoice and of the terms and conditions. If we don’t get the remaining 50% within 7 business days after the completion date, your invoice will be forwarded to debt collection agency and an additional administration and collection fees will be added to the invoice. $80 Admin fee plus a 25% Collection fee (of the outstanding payment amount). It will affect you credit history.
  2. If we don’t get paid within 7 days of work completion, Our’s or debt collection agencies employees can and will knock on your doors day and night merely for the purpose of recovering the balance payment remain due or unpaid in our opinion, the owner will have no claim against us, our employees or agents for damages for trespass.
  3. Under any circumstances, if the job is delayed beyond of our control, eg: Plumbing, tiles supply, fitting & fixture, any delay caused by customer, 3rd party person or company or due to shortage of materials, customer must pay 90% of the invoice and the remaining 10% after completion.


Termination Of Works T&C’s

  1. Turnkey Renovations may, due to serious failings by the client, terminate the Agreement by providing a written notice of termination to the client. Turnkey Renovations will be reimbursed by the client for work already carried out and any expense incurred in connection with the Works.
  2. Should the client decide to terminate the works in any case, Turnkey Renovations will be reimbursed by the client for work already carried out and any other expense incurred in connection with the Works.
  3. Turnkey Renovations reserve the rights to walk away from the project in case of any breach such as the using foul language, making our staff uncomfortable, unable to pay within an agreed term etc. until a further discussion between both parties to reach an agreement. Turnkey Renovations is not responsible for any loss caused by the work delay. Under any circumstances, if an agreement can not be reached by both parties, Turnkey Renovations reserve the rights to charge customer for the work done.


Theft T&C’s

  1. Turnkey Renovations will not be held responsible for any theft or missing items from your property. Customer must remove and secure expensive items from site prior to starting our work.


Marketing T&C’s

  1. Acceptance of the Terms & Conditions gives permission to Turnkey Renovations to use any before and after photos of the completed works for any marketing material.
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